Idea: Everybody owns at least a handful of gadgets, and yet nobody knows what to do when your car stops working, or your camera doesn't click, or your PDA stops responding. Sure, all of these products come with owner's manuals that talk about various components of the system, how it actually works, how to efficiently make use of various feature it provides. But frankly it's too boring to read. Also, when it comes to troubleshooting, following the instructions from the manual can be really cumbersome. How about shipping these product with (third-party?) video manuals detailing functionalities of various parts of the system with video links to troubleshooting frequently caused problems?
Reward: No more reading boring printed manuals!
Bonus: Now the customer, Joe can create an online account and videos tailored for him could be transferred to his account for a small fee. Troubleshooting just got easier!
Reward: No more reading boring printed manuals!
Bonus: Now the customer, Joe can create an online account and videos tailored for him could be transferred to his account for a small fee. Troubleshooting just got easier!
2 comments:
That's an interesting concept. It upholds the belief that "a picture is worth a 1000 words!"
But here's the thing.
Wouldn't you quickly get bored going through the video to figure out what mess you got your gadget into?
Your video manual can only make it a bit more interesting but for the time pressed and easily disinterested man of today, even that might fall short.
I would like to add my two cents here. I think your idea is great. In addition to users having an online account, they should also have a user-forum where they could share such "troubleshooting" or "maintenance" videos.
Post a Comment